To help members get a better understanding of the reporting process, and what happens when you report a site, here is a mini-guide :)
To report a site
To report a site for breaches of the TOS
click on the report button on the end of the surfbar
You will get a list of the last 5 sites displayed, including the site id and url. Select the site you wish to report, and the reason why you wish to report it from the drop-down menu.
This will display even if the surfbar has been removed, or you have rebooted the computer!
If you have had to reload the surfbar, the offending site will usually be the second one in the list - you can check if you are not sure by clicking the url to re-open the site.
if the site you are reporting is in a rotator, you may not see the same site as you are reporting - you can check this by simply reloading the url - if it changes the site, it is a rotator :)
Do not worry if it is a rotator, you can still submit a site report as I will still check them
Once you have submitted a site you will have the option to block that site id until the site is checked
NOTE: the block is just for the site id, not for the domain or url - so for example, if your site list looks like below, if you block site id 103335 you would still see sites 82645 and 100904 even though it is the same url.
What happens once a site is reported?
First the site is sent to the site-checker for re-evaluation, if it fails the checker it is removed from rotation.
If the site passes the site checker it is submitted to the support console with additional information about the site, and the reporting members Operating System and Browser.
The site will be reviewed by Tim or myself. If we agree that the site is in breach of the TOS, or is otherwise a problem, then we will either PAUSE or DELETE the site. Any credits still assigned to the site will be returned to the unassigned credits total.
At the same time an automatic message is sent to the member advising them which site was taken out of rotation, the reason why, and how many credits have been returned to the unassigned total.
Commonly Asked Questions
I had a site reported and the credits returned to my account, but they are not there, what happened?
If you have auto-assign set to ON, then your unassigned credits which have been returned may be assigned to your other URLs by the time you review your account, so if you can not see them, that is where they went.
Will I be penalised for making reports you do not uphold?
No, we do not penalise members if we can not substantiate a report. Be aware that if a member is making a lot of reports about the same url that we are approving, we may contact the member to get a better understanding of what the situation is - usually it is due to mis-understanding about the TOS or reporting procedure, but it can be due to other issues we need to be aware of when reviewing sites and the rules.
Will I be penalised if my site is being reported?
If you submit the same site repeatedly that is a breach of the TOS, we may consider further action depending on the nature of the abuse. Generally you will get a written warning first for minor infractions, eg submitting audio sites to the non-audio category. Only if you persist will we escalate the procedure.
If your site is being reported for error404 (page not available) problems we will be unlikely to take issue with this as we know it is a fact of the internet that sometimes hosts, and relays go offline, and so are beyond the control of the site owner.
I think I reported the wrong site, what do I do?
Don't Panic :) we investigate ALL site reports, so if you report the wrong site, we will check it before doing anything, therefore it will be passed as OK and no further action will be taken. If you chose the wrong link the first time round, simply hit report again on reloading the surfbar and report the right link .
I want to report a site, but I can not find the right reason, how do I do it?
Use the reason nearest in meaning to what you want to report it for. eg if you want to report a site for gambling, use Adult Content, as gambling is an age-restricted activity. You can also submit additional information to the support address - please include site id and url from the report page, as this will give us a better chance of identifying which site you are talking about. BUT you must still report the site via the report button as well.
My site was reported for error404 but I can see it, what do I do?
Check the site from the link in the email we sent you, if it loads OK then probably the problem was a temporary one, and you may unpause the site.
I don't agree with the reason why my site was removed from rotation, what do I do?
If it is an error404 see my answer above, otherwise please respond to the support address, include the original mail we sent you so that we can correctly identify the report you are querying. Please include any additional information that may help us understand why you are not agreeing with our decision.
DO NOT just resubmit the site and hope for the best, you are likely to find it being reported again, and a unhappy admin following up - we do log site reports, and can easily check if a problem site is being resubmitted.
Please Note: We appreciate it can be frustrating when a site is paused, but try to remember we are doing a job for the benefit of all members. Try to keep your language moderated, Tim will take a very dim view of members who get abusive or aggressive towards other members including the support team.
HINT: talk nicely to us, and we we do our best to resolve the issue to your satisfaction.